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24-Hour Emergency Assistance in Minnesota

On-call assistance for needs covered by your support plan. Discuss the response arrangement with We Care. This is not continuous in-home staffing or a replacement for 911.

Ask about servicesSubmit a referralCall (952) 256-4240

What is 24-Hour Emergency Assistance?

24-hour emergency assistance can include on-call counseling, problem solving, or a response to a covered health or personal emergency at home. It is not a service for an injury or immediate danger. A response does not always mean staff arrive in person; the method must fit the person's needs and support plan. Confirm how to reach the on-call service, what it can respond to, and what to do when other emergency help is needed. Call 911 for an immediate emergency.

A caregiver standing beside an older woman as she steadies herself on her crutches at home.

On-call help or someone in your home?

24-hour emergency assistance
An agreed on-call response, not continuous in-home staffing or a replacement for 911.
Night supervision
Scheduled assistance with assessed overnight needs in your own home.
IHS without training
Support while carrying out covered everyday community-living activities.

Illustrative planning example: clarify what happens after a call

Bring a situation in which you needed help unexpectedly but were not injured or in immediate danger. Ask whether it fits the service, who would answer, and what would happen if a phone conversation did not resolve it. This is a planning example, not a report of a client's experience.

This is a planning example, not a client story or a promised outcome.

Questions to bring to the conversation

  • What unexpected situations are difficult to handle with your current support?
  • What response method works with your communication and access needs?
  • Who is the backup contact, and when should the ongoing plan be reviewed?

How to check service eligibility in Minnesota

This is a BI, CAC, CADI, and DD waiver service. Eligibility depends on the assessed need and an eligible own-home or primary-caregiver arrangement, not just living alone. The case manager must check existing supervision and service overlap. Authorization does not confirm We Care's response arrangement or capacity.

Minnesota's 24-hour emergency assistance eligibility and limits

Already have a case manager? Ask whether this service matches the needs in your plan. If you are starting without one, contact your county or tribal agency about an assessment. Choosing a provider and receiving service authorization are separate steps.

How to request a MnCHOICES assessmentFind your county or tribal assessment contact

Program sources checked September 8, 2026. Eligibility and service authorization are determined by the responsible agency.

Who is 24-Hour Emergency Assistance for?

  • People comparing on-call help with scheduled support at home

  • Households that need a clear plan for contacting help

  • Case managers reviewing gaps without duplicating existing services

What to expect

How 24-Hour Emergency Assistance comes together, from the first conversation to ongoing care.

  1. Describe the situations you need help with and who responds now.

  2. Review eligibility and existing services with your case manager.

  3. Confirm the response method, contact number, coverage times, and backup route before relying on the service.

  4. Ask when repeated calls should trigger a review of your ongoing support needs.

Submit a referral

How services are funded

Funding depends on the service, eligibility, and authorization. Ask your case manager which support is covered and whether you have any financial responsibility. We Care confirms the service arrangement with you before care begins.

  • MA Waiver programs

    Medicaid-funded waivers that cover a range of home and community-based services.

    Learn more about MA Waiver programs

  • Private pay

    Ask whether the requested service is available privately and request the rate and terms before agreeing to care.

Not sure which program applies? Contact us and we will help you figure it out.

Frequently asked questions

Talk with our Bloomington team

We Care Home Health MN is based at 7800 Metro Pkwy, Suite 110-11, Bloomington, MN 55425. Tell us your Twin Cities location, the service you are considering, and the days or nights you need. Ask us to confirm coverage and staffing for your address.

Ask about support

For case managers

Send the requested service, city or ZIP code, county, waiver type, hours, and timing through our referral form. Identify what is already authorized and what still needs discussion. An inquiry does not reserve staff or confirm a start date.

View the referral checklist and formLook up We Care Home Health MN LLC, license 1115332